Returns and Refunds Policy

Please read this before you order. Our products fall into two groups, and your return rights depend on which group your item is in.

Standard products. These are ready-made or catalogue items that are not personalised for you. You have the full 14-day right to cancel (see section 2).

Personalised and custom products. These are items made to your own specification or personalised for you. Examples include products with a name or text, lithophanes made from your photos, items with your logo or branding, custom designs, and products set up with your own NFC or QR link. Because these items are made only for you and cannot be resold, the 14-day right to cancel does not apply. You cannot return them just because you have changed your mind.

Each product page shows which group the product belongs to. If you are not sure, please ask us before you order.

Your rights for faulty, damaged or incorrect items always apply, including for personalised and custom products (see section 5).

If you are a consumer, you can cancel your order for a standard product within 14 days of the day you receive it, without giving a reason.

To cancel, tell us clearly within the 14 days. You can email support@forge3d.ie with your order number, or use the cancellation form at the end of this policy. You do not have to use the form.

If your order arrives in more than one delivery, the 14 days start on the day you receive the last item.

1. Contact us at support@forge3d.ie before you send anything back. Include your order number and the item you are returning. We will send you the return address and instructions.
2. Send the item back within 14 days of telling us you are cancelling. Pack it securely, so it is not damaged in transit.
3. Keep your proof of postage until your refund is complete.

Return postage. If you are returning an item because you changed your mind, you pay the cost of return postage. If the item is faulty, damaged or incorrect, we cover the return postage.

Condition. Please return the item in the same condition you received it in, with its original packaging where possible. You may handle the item to check it, as you would in a shop. If the item has lost value because it was handled more than needed for this, we may reduce your refund by that amount.

We will refund you within 14 days of the day you tell us you are cancelling. We may wait until we receive the item back, or until you show us proof that you have sent it, whichever comes first.

Your refund includes the price of the item and the standard delivery cost you paid. If you chose a more expensive delivery option, we only refund the cost of our cheapest standard delivery.

We refund you through Revolut to your original payment method. We will only use a different method if you agree and it costs you nothing, or if the original method is no longer available.

If your order arrives faulty, damaged, incorrect, or not as described, you have rights under the Consumer Rights Act 2022. These rights apply to all products, including personalised and custom products.

Please contact us at support@forge3d.ie as soon as possible, and include:

• your order number
• a short description of the problem
• clear photos of the item and packaging, where relevant

We will review the problem and agree a fair remedy with you, in line with your consumer rights. This may be a repair, a replacement, a price reduction or a refund. If you tell us about a fault within 30 days of delivery, you can normally ask for a full refund.

What is not a fault:

• damage caused by misuse, accidents or not following care instructions
• normal wear and tear
• small differences in colour, texture or finish, or fine layer lines, that are a natural part of 3D printing and match the product description
• mistakes in personalisation details that you gave us and approved, such as a misspelled name or the wrong photo

If we made a mistake with your personalisation, such as getting the text or design wrong compared with what you approved, we will fix it.

You can cancel a custom order free of charge before we start designing or printing it. After design work or production has started, we cannot cancel the order.

The 14-day right to cancel only applies to consumers. If you order as a business, including bulk, branded or small-batch orders, returns and refunds follow the terms we agree in your quote or order confirmation. If an item is faulty or does not match what we agreed, we will still work with you to put it right.

Email support@forge3d.ie and we will guide you through it. See also our Shipping and Terms of Service pages.

Only fill in and send this form if you want to cancel your order for a standard product.

To: ForgeTechX Limited (trading as Forge3D), Berkeley Court, South Douglas Road, Cork, Ireland. Email: support@forge3d.ie

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:
Items:
Ordered on / received on:
Name:
Address:
Signature (only if sent on paper):
Date: